AIRLINE SERVICE DESK
An airline
service desk is situated next to the National Bank of Vanuatu facility.
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BABY
FACILITIES 
Baby changing facilities are available in the wheelchair access toilets.
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BAGGAGE TROLLEYS 
Free baggage trolleys are available throughout the terminal.
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BANKING
SERVICES 
The ANZ Bank
has an ATM machine in the check-in area which operates with most major cards.
 The National Bank of Vanuatu situated both
in the international Arrivals hall and general public area offers a Bureau de
Change (Currency Conversion) facility.
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CAR
PARKING Secure,
free car parking is available at both the International and Domestic terminal
areas.
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CHARITY BOXES
For
passengers who have surplus currency - charity boxes have been provided in the
international departure lounge for:
 Rotary International;  Kiwanis; and
Sam’s
Animal Welfare
All donations
are gratefully received and will go to good causes.
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CUSTOMER
SERVICE DESK
AVL have a
customer service desk next to the National Bank counter in the arrivals hall.
Our staff members are trained to assist you in all your requirements.
Arriving
passengers seeking assistance in accommodation requirements are able to contact
Vanuatu Standby Accommodation –
ww.vanuatustandbyaccommodation.com Vanuatu’s leading & trusted local
booking service, telephone 24444, which offers:
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FEEDBACK ON
AIRPORT FACILITIES
Airports
Vanuatu Limited welcomes suggestions and comments from passengers and visitors.
Please use the comments sheets found throughout the terminal.
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FLIGHT
ANNOUNCEMENTS
Flight
arrival and departure information is displayed on flight information screens
throughout the terminal. Flight announcements are generally made over the public
address system. Passengers with impaired sight or hearing should advise airline
staff when checking-in that they require assistance with flight information.
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INTERNATIONAL
PASSENGER DEPARTURE TAX
The departure
tax is included in your ticket. No special procedures are in place.
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INTERNET
CONNECTION
Moorings
Hotel has set up an internet connection desk in the check-in area for use of all
passengers.
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LEFT LUGGAGE
Left luggage
facilities are provided for exclusive use of passengers. Luggage will be
screened and stored in the adjacent freight terminal at a cost of Vt 200 per
item.
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LOST PROPERTY
Any lost
property found within the international terminal can be claimed from the
Aviation Security office. Duty free items found in the lounges will be passed
onto Vanuatu Customs. Passengers who lose their passports should contact the
Aviation Security or airline staff. Perishable goods will be destroyed
immediately by Quarantine staff.
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Please
contact the airline you have travelled with directly for any items left onboard
an aircraft.
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MAIL 
Vanuatu Post boxes are situated in the international departure lounge and
outside
the
domestic terminal for your last-minute postal requirements.
 
Postage stamps are sold at the Drug Store outlet.
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MEDICAL SERVICES & FIRST AID 
First Aid facilities are available from the Aviation Security staff. Passengers
or
visitors requiring
medical attention whilst in the terminal
area should advise the
Airports
Vanuatu Customer Services staff who will arrange
for the appropriate
medical services.
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OBSERVATION AREA
Located on
the upper floor of the international terminal, the observation area provides
excellent views of the airfield and arriving and departing passengers.
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RESTAURANT
 Flight
Cafe,
in conjunction with Airports Vanuatu limited
– serving both in the
check-in area and the departure lounge
a variety of
beers, wines
and spirits, hot and cold drinks,
sandwiches, cakes, biscuits and
hot and cold
meals.
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SHOPPING
Drug
Store
– 2 shops, one in the General Public Area and one in the departure lounge
(duty-free) – pharmaceuticals, gifts, souvenirs, snacks, drinks, ice cream etc.,
etc.
Island
Princess
– quality gifts and souvenirs.
Tropic Sound
– gifts,
souvenirs, clothing, bags, CDs and DVDs etc. etc.
Vila
Handprints
– T-shirts, towels, pareos, Tanna coffee, powdered kava, assorted oils
etc.,etc.
Paris
Shopping Duty Free
– 2 shops, one in Arrivals hall and one in the departure Lounge (duty free) –
wines, spirits, cigarettes & tobacco, perfumes etc. etc.
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SMOKING
AREA 
Smoking is not
permitted in any of the international terminal facilities with the
exception of
the dedicated smoking area situated between the VIP lounge and
the departure lounge set aside for departing and
transit passengers.
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TELEPHONES 
Phone-card telephones are available throughout the terminal – outside and
inside.
Phone cards are available from Customer Services staff in the arrivals hall
and
departure lounge.
Digicel have
a sales booth between the arrival and check-in areas.
Purchase
your mobile telephone or sim card here.
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TOURIST INFORMATION - TELEVISION
A television
screen over the baggage carousel in the arrivals hall provides useful
information on life in Vanuatu while you are waiting for your baggage.
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TOUR
OPERATOR DESKS
Various tour
operators have desks in the arrivals area to facilitate passenger requirements.
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VISITORS WITH SPECIAL NEEDS
All ground
floor areas of the airport are accessible by wheelchairs, including
toilets and
drinking facilities.
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DEPARTURE LOUNGE
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